Broadband pricingMonthly Inc VAT. See VAT Exc.
| Up to: | 8Mb/s | 8Mb/s | 24Mb/s* |
|---|---|---|---|
| Tariff | Std | Prem | ADSL2+ |
| A | £18.99 | £31.00 | £16.99 |
| C | £26.99 | £39.00 | £26.00 |
| D | £34.99 | £47.00 | £32.00 |
| E | £46.99 | £59.00 | £38.00 |
Setup £59.99 Full tariff list The package Max *ADSL2+ trial Extra charges
Availability
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This is something we are occasionally asked, and this page tries to explain the reasoning for the Max-A tariff only being available on Direct Debit.
There are two main reasons for Max-A being Direct only.
Direct Debit is convenient, reliable, quick, and cheap for us. It has already proved itself several times where customers that previous had some difficulty with payments by other methods are now paying promptly and reliably. It is fully automated, and reliable.
Payment by card is less reliable, and comparitavely costly.
Payment by cheque is error prone, and time consuming, as well as more costly.
The one other method of payment that is as good as Direct Debit is BACS credits. However, there are problems with incorrect payment references, and late payment. The other main problem is when standing orders are used and amounts vary.
Having cheaper and more efficient payment systems allows us to offer better value for money in services that we provide.
We are writing to customers not on Direct Debit asking them to sign up.
We are also considering, at some point in the future, introducing surcharges or admin fees for card and cheque payments.
As we launch new services, some may be only available on Direct Debit, just like Max-A, WBC-A and WBC-B.
Direct Debits provide very clear rules for notice of collections, cancellation, and even reclaiming collections later if mistakes are made. This makes it much simpler than continuous card payments or other payment methods.
Some companies have systems in place for approving invoices, and making payment. Such companies do not want to pay by Direct Debit.
To help with this, we do allow Direct Debit and 30 day credit terms. This is unusual, and something of a contradiction. The 30 days are to allow time to pay - something not necessary when we are collecting payment.
Having credit terms and Direct Debit allows time for an invoice to be approved before payment goes through. The email sent when the payment is scheduled, 5 working days before, is a prompt for an accounts department to confirm the invoices are approved and ready for payment. At that point the payment can be stopped or changed if necessary.
Of course, if set up only to pay by cheque, an accounts department could have a cheque raised when they get the Direct Debit notice, and simply tear it up and pretend the bank entry was the cheque.
The short answer is no. We want to encourage Direct Debit. If customers really want Max-A, WBC-A or WBC-B, they can arrange Direct Debit. Customers without Direct Debit can always buy the other tariffs, which are no different in price than without Direct Debit. Sorry.
We are very flexible, and Direct Debit actually allows a lot more flexability in offering new tariffs, better value, and services with variable charging (such as telephony services).
