Knowledge base Call-gate setup
Once in voicemail (recording or announcement only) the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert. This allows you to record an announcement and give the caller various options.
If there is a fail number set up and some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement.
