| Free upgrade to Max broadband serviceUpgrade from Home services to Max Standard and from Office services for Max Premium. Usually happens next working day. All lines on same site/login upgraded at the same time.Change to usage based tariff at the same time. Not reversable. | FREE | |
| Free upgrade to new mail serverOur new mail service provides spam filtering and virus screening as well as IMAP mailboxes.Please check mail filters and aliases after upgrade. | FREE | |
| Change of broadband usage tariffChange the usage level of your broadband service at any time. The currently seleted tariff is used on your next bill and applies for the whole period covered by the bill. | FREE | |
| Max service topup peak period usage allowanceAdditional ad-hoc usage allowance to top up the usage on a site/login.Per GB. You can select 1GB to 5GB when going through checkout. | £5.99/GB | |
| Broadband ADSL regrade to Max PremiumA regrade of a Max Standard line to Max Premium. This normally takes effect on the next working day. | £1.00 | |
| Broadband ADSL regrade to Max StandardA regrade of a Max Premium line down to Max Standard. This normally takes effect on the next working day.No refund for period already already billed at Max Premium | £9.99 | |