About testimonials
Just a few of the comments received from happy customers.
Nick Foot, Aug 2010
"A&A have provided me with first class customer service. Since I swapped the line and the broadband to them from BT internet and telephones they have managed to get an intermittent fault on the line repaired that BT had failed to fix for 8 months despite numberous phone calls to BT call centres.
The Indian BT Internet call center were always "promising to do the needful" and BT Retail were denying that the broadband fault was anything to do with them as the phone worked.
A&A took the line and broadband on and by providing the broadband status graphs and allowing the customer to run BT line tests provided the capability of proving what was happening (the fault was only there when it was raining). From that point on they were persistent in getting BT wholesale to spend the time needed to actually fix the fault and locate the corroded joint that had been causing intermittent broadband for months.
I can thoroughly recommend A&A to anyone wanting reliable communications.
Dr Paul Caesar, Feb 2009
Seems to be that A&A care more about its customers than any other ISP and provide a lot more for your money despite A&A's problems with BT.
Simon, 13th Oct 2008
Just a short note to say thank-you for supplying the new routers for my Bonded ADSL.
You have doubled the speed of my connection to almost 5Mb/sec when most people in my village can't even get synced!
Keep up the good work...
Richard, 21 Aug 2008
Thank you - now back online after simply plugging in and switching on. You have made the office move a totally painless process, and although I did have my doubts it would go this well I am delighted to have been proved wrong!
Many thanks to you and the technical team at AAISP - it's moments like this when I really feel it's been worthwhile spending a little bit more over the years to get this level of service when you need it.
Roger Bromiley
You should know that having been with Andrews and Arnold for some time now, we could not be happier with the standard of service we receive from you. The service provision is excellent and the customer support is - in our wide and varied experience - second to none. We will continue to recommend your service unreservedly.
Michael Beddow
They are an oasis of honesty and competence in a desert where wallies and crooks roam free. They say no-bullshit support and they mean it and provide it, sometimes way beyond their stated hours and contractual obligations. Welcome to a place where things are like what they ought to be in IT. There aren't many others available.
Graham King
I'd just like to express my appreciation for the prompt, patient, and expert help I've received from Adrian and Shaun (any omissions unintentional) over the last couple of days. Adrian's diagnosis of my DNS problems (caused by NAT on my router) was masterful.
As a fellow techie (I do last-ditch UNIX support and security for a large multinational) I don't say this lightly. It's a pleasure to speak directly with folk who understand their work so well.
