UK-wide high-speed broadband internet

Transferring a domain to us

We can take over an existing domain and manage it for you. The exact procedure depends on the type of domain.

.uk domains

Note that some ISPs charge a release fee, and will not change the IPSTAG until this is paid. This is between you and them. You can ask nominet directly to change the tag for you, but this may not release you from contractual obligations to your previous supplier, and nominet do charge a fee.

1. The existing ISP must change the IPSTAG to AAISP - this should take them only seconds to do.
2. You/they notify us when the change is done
3. We will set up your new DNS and change the delegation details to point to our DNS servers
4. Your existing ISP will stop providing DNS services. They may wish to overlap for a few days to allow DNS caches to catch up.
5. Services that we are also taking over can be stopped by your existing ISP. Again, a few days of overlap is helpful. You should continue to check any POP3 mailboxes you have with your existing ISP for a few days.

com/net/org/info domains

Before you can transfer a com/net/org domain you must obtain an auth code from your existing registrar. You then send us the domain and auth code and we will strat the transfer.

The process can take a few days. You also have to be careful that the existing provider does not stop DNS before we have control of the domain as this will mean everything using the domain stops working.

If you have one of these domains with us and wish to take it to another provider then ask us for an auth code.We will continute to provide, and charge for, services (DNS, email, web space) until you ask us to stop.

Transferring a domain to another ISP

If you wish to have another ISP manage your domain, we can transfer the domain to them. Again, the procedure depends on the domain.

Once the domain is moved, you need to let us know what services you no longer require and when you wish them to be ceased.

Note that the control of the DNS does not mean that all services have to change to a new ISP. Similarly, moving services to another ISP such as web space, email, etc, does not mean they you have to move control of the domain. As we have prices for each distinct service, we are happy to mix and match.

We make no charge for releasing domains or ceasing services, but advance annual or quarterly payments are not refunded - so it is best to request the move/cease before your next invoice is issued if you wish to avoid this charge.

.uk domains

You simply need to provide us with the IPSTAG of the new ISP and we can transfer the control of the domain.

com/net/org/info domains

Your new ISP will need to request a domain transfer. We will check any such requests that we receive with you before releasing the domain.