Broadband pricingMonthly Inc VAT. See VAT Exc.
| Tariff | Not more than 8Mb/s | 24Mb/s* | |
|---|---|---|---|
| Std | Prem | ADSL2+ | |
| A | £18.99 | £31.00 | £16.99 |
| C | £26.99 | £39.00 | £25.99 |
| D | £34.99 | £47.00 | £31.99 |
| E | £46.99 | £59.00 | £37.99 |
Setup £59.99 Full tariff list The package Max *ADSL2+ trial Extra charges
Availability
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ADSL broadband needs a working BT telephone line in order to be provided. The service uses the higher frequency part of the line for broadband, while the lower frequency parts are used for telephone calls. You have a splitter to allow a telephone and broadband router to connect at the same time. You buy your telephone line from a telephone supplier (usually BT) and pay us for the ADSL broadband. Like most ISPs, we did not arrange for the telephone line to be installed, or handle line rental, calls, or faults to do with the telephone line. Simple?
For most residential customers, this makes sense. You have a BT telephone line already, pay them line rental and calls, and you get ADSL broadband from us, and pay us for that. However, for many business customers it is not as simple. There are several possible problems:-
To address all of these issues we are offering a complete package where the associated line is provided by and billed by us as part of the service.
We are BT Openreach wholesale customers. This means we can provide lines and telephone service to our customers in the same way as BT Retail. So, we handle ordering, billing and faults for the lines. This allows us to manage the installation of line and ADSL broadband at the same time.
We provide the line with incoming and outgoing call barring. Customers may be able to dial emergency services and freephone numbers using the line though.
In the future we may offer services with telephone calls, and ISDN lines, but at present we are only offering the line as part of a complete ADSL broadband package.
IMPORTANT: If you get a line from us for broadband you CANNOT make phone calls on that line - it is outgoing calls barred.
Installation of a new (business) line is £99.00+VAT, with monthly charge of £10.00/mon+VAT per month. Both of these are on top of our normal ASDL broadband service charges. We can do residential grade lines for £10.99/mon inc VAT per month. We also provide a business line with total care for faster fault response from BT Openreach for £15.00/mon+VAT/month.
You can move an existing BT line to us for a cost of £10.00+VAT if you wish, with the same monthly charges.
You can move the line away from us to another provider, such as BT Retail, if you wish. We make no charge for this.
Our experience is that well over 50% of simultaneous orders for broadband and BT retail do not go as planned and often involve delays and even arguments over bills. BT have even been known to provide a line with their broadband service instead. As such we will no longer be offering simultaneous ordering except where we are providing the line.
If you wish, you can order a line from us, and then, when ADSL and the line are provided together, have BT retail take over the line and enable outgoing calls. We have no minimum term on the line.
We can provide a line allowing incoming calls - this is useful where a broadband service is being used for VoIP for example, and the incoming calls is a good fallback without having to divert to a mobile. However, you have to specifically ask the sales team for this. You must not accept any reverse charge calls - if you do, we will charge these and an admin fee.
We provide this as part of the ADSL broadband package. We do not provide a line with outgoing calls allowed. We do not provide a line without ADSL broadband, so migrating or ceasing the broadband service means the PSTN is ceased, or transferred to a new provider. Our normal terms of service apply, with no minimum term. If by some means there are calls or other additional charges incurred on the line, then we will charge you for these - however we do not believe there can be any such charges on a line that is incoming and outgoing calls barred.
If we take over a PSTN line for provision of broadband, the line must already have an NTE5 network termination point. If this is found not to be the case at a later date (e.g. when reporting a fault on broadband) the customer is liable for the cost of having one fitted (and any delay in fault repair that may happen as a result), and may be liable to the cost of a special faults investigation visit fee.
