| £7.52 | Postage | We charge postage at cost. For most customers the postage is the charge for the router and splitters we send with the new service. These are sent special delivery. The exact cost depends on the weight and £7.52 is the normal special delivery fee for a small router as it covers 1Kg. Wireless routers and routers with several splitters can cost the 2Kg rate (£9.69). The charge is our cost, as you see printed on the postage label on the package, but with VAT added (as required by HMRC). |
| £5.99/GB | Topup | Our various tariffs have usage levels defined. If you go over these levels you may have to pay for additional usage. For some tariffs the topup is automatically charged each month and for others you have a buffer of allowable over usage that is carried forward and only charged when it gets to a very high level (20GB). |
| - | DD/Cheque | We make no extra charge for paying by other than Direct Debit. However, some services are only available if you pay by Direct Debit. |
| £5.88 | Admin fee | We have an accounts admin fee which we apply if you do something wrong which makes our accounts department have to do extra work. The main example is a BACS payment without the right reference, but in such cases we will contact you and try and resolve it rather than charging the first time. This fee also applies for a returned Direct Debit, or an attempt to claw back a valid card charge. |
| £5.76 | Cease fee | Usually when someone no longer wants broadband service from us they are moving it to another provider, which is free. However if the broadband is to be ceased completely and nobody else is taking it over then there is a cease charge which we have to pay to BT and which we pass on at cost. |
| - | Min term | For most services we don't have a minimum term in the usual sense - however you are charged periodically for the service in advance (e.g. monthly). If you end the service during that period there is no part-refund for the services already billed. This is obviously more important for customers that opt to pay quaterly rather than monhtly. Some services such as SDSL also have a clearly stated minimum term which also applies. |
| - | Interest | If, as a consumer, you pay late we charge interest at same rate as commercial debts (which is based on 8% over Bank of England rate). Commercial debts have statutory penalties which all commercial customers should already be well aware of. |
| £99.88 | Abortive visit | If a BT engineer is arranged to visit your premises and cannot gain entry then BT charge us an abortive visit charge which we pass on at cost. It is important to ensure BT engineers have access in the time frame of the agreed appointment. |
| £169.20 | SFI | We do not normally make use of BT Special Faults Investigation (SFI) engineers, but where you insist that we then there may be a charge. We pass on the charge from BT at cost. The circumstances in which BT charge have become progressively more common following various changes to terms and basically mean this charge will apply if the engineer cannot find fault in the BT side of the network. |
Broadband pricing
